This is my last reflective activity for assignment 1 so I decided to do the following question:
“Discuss how libraries (or a professional setting of your choice) might make use of online applications and productivity tools, and what impact might they have on front-of-house services and behind-the-scenes work? Talk about the benefits and potential risks”
[Mary Axford and Crystal Renfro] For libraries to stay relevant in society and with the emergence of Web 2.0 applications, they have to change the way they interact with their clients. Before Web 2.0, libraries only had to worry about books, papers, magazines and card catalogues. The emergence of Web 2.0 has caused a wave of new online application and productivity tools so that now libraries have a role in teaching lecturers, clients and students how they can use the new technologies in their everyday lives. [Allen Alrich] With the changes in the way we interact with each other, universities and libraries need to move towards the mobile web using smartphones.
Digsby; HootSuite; Seesmic; Socialite and TweetDeck
Way for a library to manage all their social media sites in one place
[Alan Aldrich] With the surge of mobile devices, especially the smartphone, libraries had to change in the way they present their services. With Smartphones, the Mobile Web came of age.
Clients have access to a library catalogue anywhere and at any time.
Library staff can contact clients quickly and more efficiently for example, “the book you requested has arrived”
The following graph shows how the clients of the University of Cambridge Library use smartphones to get access to library services:
Note Taking Applications
[Mary Axford and Crystal Renfro] The Internet is providing more information for clients and librarians than they can handle. Therefore, note-taking applications were born:
Able to store answers and question for other colleagues on the reference desk
Great way for staff to store information for their research projects
Recording information for future events for the Library e.g. journal articles, photos
Storing information for Conference presentations
You can store information that could be useful for libraries’ collection development
The following YouTube video talks about Evernote and Libraries:
Security issues with personnel and professional information
If Libraries are depended upon computers what happens if the IT system goes down, we still need to have access to pen and paper and books
Clients would never personally use the library
Library networks are more susceptible to a virus
Potentially online applications give managers the ammunition to close libraries down to save money, for example, Campbell Newman has closed down a number of libraries since coming to office.
Online applications and productivity tools will have an impact in the way libraries provide services to their clients and the way library staff perform their duties. Libraries do provide an important service to society and as Librarians; we have to ensure that online applications and productivity tools do not take away the role of libraries.